Privacy Policy

We collect data depending on how you use the site:

• Contact details you submit through the contact form (name, email address, Discord username, and the message content).
• Language preference, stored in a cookie so the site displays in your chosen language on return visits.
• Shopping basket contents, stored locally in your browser so items remain in your cart between page views.
• Cookie consent choices, stored so we know which optional cookies you have allowed.
• Technical data such as IP address, browser type and device information, collected automatically for security and to keep the site functioning correctly.
• Order and payment data processed by Tebex when you complete a purchase. We do not receive or store your payment card details — these are handled entirely by Tebex and its payment providers.

We use your data for the following purposes:

• To respond to contact requests and custom asset inquiries.
• To operate core website functionality, such as your shopping basket and language preference.
• To fulfil purchases, which are processed through our connected Tebex webstores.
• To improve the website and, only with your consent, to measure usage through analytics or show relevant marketing.
• To comply with legal obligations, such as accounting and tax requirements.

We process your data based on: your consent (for optional cookies and marketing communications), the performance of a contract (when you request a custom asset or complete a purchase), our legitimate interest (to keep the website secure and functioning), and compliance with legal obligations (such as tax law).

This website uses necessary cookies to provide core functionality, such as remembering your language and shopping basket. These cannot be disabled, as the site would not function correctly without them.

With your consent, we may also use optional cookies for preferences, analytics or marketing. You can manage or withdraw your consent at any time through the "Cookie preferences" link in the website footer.

We share data with the following categories of third parties, only to the extent necessary:

• Tebex, our e-commerce and payment partner, which processes orders, payments and related customer data under its own privacy policy.
• Hosting and infrastructure providers, who process data on our behalf to keep the website available.
• Discord, where applicable, if you choose to contact us or join our community through that platform.

Some of our service providers, including Tebex, may process data outside the European Economic Area. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses to protect your data.

We keep personal data only as long as necessary for the purposes described in this policy: contact form submissions are retained until the request is resolved and for a reasonable period afterwards for follow-up purposes, order-related data is retained in line with legal accounting obligations, and cookie consent records are kept for as long as the consent remains valid (up to one year, after which we will ask again).

Under the GDPR and applicable data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, where applicable.
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Lodge a complaint with your local data protection authority.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to maintain a reasonable level of protection.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised.

For any question about this Privacy Policy or your data, please contact us at support@brabo-customs.com.